Direct Bike Shipping – FAQ

Sierra Bike Supply Direct Bike Shipping – Frequently Asked Questions

Can I order a bike from shopbikesupply.com and have it shipped to my home?
Yes. Sierra Bicycle Supply ships select bikes directly to riders across the United States. You get the selection, expertise and service of a Specialized Ultra Dealer wherever you ride, not just in Northern Nevada.

Who will I be buying from?
You’ll be buying from a real, family-owned bike shop. Sierra Bicycle Supply has been at 1380 Kleppe Lane in Sparks, Nevada for 27 years, and every bike we ship is handled by the same team that serves our local riders. Our motto is “We Specialize in Customer Service,” and that applies whether you live down the street or across the country.

Is my bike assembled when it arrives?
Yes, mostly. Before shipping, our mechanics in Sparks build, tune and test-ride every bike, then pack it carefully for the trip. When it arrives, you’ll usually only need to:

  • Install the front wheel
  • Attach and align the handlebars
  • Install your pedals (most high-end bikes don’t include them; see below)
  • Set your seat height
  • Inflate the tires to the pressure printed on the sidewall

Most riders finish in about 20–30 minutes. Your bike arrives with our “Welcome to the Family” card. Scan the QR code on it to open Specialized’s official step-by-step assembly guide. You can also find the guide linked at the bottom of our website.

What tools will I need?
You’ll need just a few basic tools:

  • Floor tire pump with a pressure gauge
  • Bicycle torque wrench and bits (4mm, 5mm, 6mm, 8mm)
  • Metric hex (Allen) wrench set (4mm, 5mm, 6mm, 8mm)

Our favorite torque wrenches:

Don’t have the tools you need? You can find them at shopbikesupply.com, or call or text us at 775-355-0655 and we’ll help you choose.

Does my bike come with pedals?
Most high-end road, gravel and mountain bikes don’t include pedals. Riders usually choose their own pedals based on their shoes and riding style. We have hundreds of pedals and cleats to choose from, including clipless road, mountain and flat pedals. You can shop pedals and cleats here and add them to your bike order. Not sure which pedals fit your shoes or riding? Call or text us at 775-355-0655 and we’ll help you choose.

What if I’d like help finishing the assembly?
We’ve got you. Stuck on a step, or want a second set of eyes before your first ride? Our team offers support by text, phone, or a face-to-face video walkthrough, from box to riding. Call or text 775-355-0655. For your safety, please don’t ride a bike that isn’t fully and correctly assembled.

How much does shipping cost?
Shipping is free on orders over $99 within the U.S. Lower 48. If an order is oversized or overweight, we’ll contact you by phone or email before it ships.

Which carrier do you use?
We ship with FedEx, UPS or USPS, and we choose the method that’s best for your order. You’ll receive an order confirmation by email and tracking information once your bike ships.

How long will it take to get my bike?
Most bikes ship within 4–7 days, and delivery generally takes another 4–7 days, depending on where you live. Every order is reviewed for accuracy and fraud protection before it ships. We aren’t responsible for delays caused by weather, carrier problems, or other circumstances beyond our control.

Do you ship e-bikes?
Yes. We ship e-bikes, including Specialized Turbo models. Like every bike we ship, each e-bike is built, tuned and test-ridden before it leaves our shop.

Do you ship bikes internationally?
No. We ship bikes only to addresses in the United States.

What payment options do you accept?
You can pay with Shop Pay, Apple Pay, Google Pay, PayPal, Visa, Mastercard, American Express, or Discover. You can also pay with HSA/FSA funds through Truemed at checkout. Truemed will confirm whether your purchase qualifies. You can also spread out the cost with:

  • Affirm: available on each product page, including longer-term plans
  • Klarna and PayPal Pay Later: installment options at checkout

Pre-orders and backorders must be paid in full when you order.

Do you price match?
Yes. We match new, identical, in-stock items sold by authorized U.S. dealers. Email info@sierrabmw.com with a direct link to the competitor’s product page, and include the competitor’s shipping and taxes in the comparison. Items under $50, eBay and Craigslist listings, and bundles are not eligible. Price-matched items can’t be combined with other promotions.

What if my bike arrives damaged?
Take photos of the box and the bike before you unpack it further, then contact us within 48 hours of delivery by calling or texting 775-355-0655. Please keep all packaging until the issue is resolved.

Can I return a bike I had shipped?
Complete bikes, frames and wheels can be returned only with our prior written approval. Approved returns must be made within 60 days of purchase. To qualify, the bike must be new, unused, unaltered and complete, with its original packaging, manuals and accessories. Approved returns:

  • Receive store credit unless we approve a refund in writing
  • Are subject to restocking, inspection and reconditioning fees
  • Must be packed and insured by the customer; we aren’t responsible for damage during return shipping

Shipping, handling, assembly and service fees are non-refundable. Special-order and closeout bikes cannot be returned. If you’re unsure about size or model, contact us before you order. We’re happy to help you choose the right bike.

What about warranty?
Every new bike includes the full manufacturer’s warranty. For Specialized bikes, see the Specialized Warranty and Assisted Replacement pages at the bottom of our website. If you have a warranty issue, contact us and we’ll work with the manufacturer for you. You don’t need to live near our shop.

Can I pick up my bike in person instead?
Yes. Choose in-store pickup and get your bike fully built and ready to ride at Sierra Bicycle Supply 1380 Kleppe Lane, Sparks, NV 89431.

I’m a member of a club or team you sponsor. Do my discounts work online?
Members of the Audi Reno-Tahoe Cycling Team, Reno Devo, NICA Nevada North, Reno Wheelmen, and Washoe County School District staff should contact us before ordering so we can apply their program pricing. We support Cycling Teams, Cycling Clubs, and Cycling Organizations, as well as Community Organizations. Please reach out to see if you or your group qualify. 

I have a problem with my order. What should I do?
Contact us first. We’ll do everything we can to make it right, and our policies ask customers to give us that chance before filing a payment dispute.

How do I reach you?

Your Friends at Sierra Bike & Moto